If you’re considering adding a chatbot to your website or app, there are a few important questions to ask first. Here are three key questions to consider before you install a chatbot:

1. What are your chatbot goals?

Before you install a chatbot, it’s important to know what your goals are for using one. Are you hoping to increase leads, sales, or customer support? Once you know your goals, you can better select a chatbot that will help you achieve them.

2. What features do you need?

Not all chatbots are created equal. Some are very simple while others are much more complex. It’s important to select a chatbot that has the features you need to accomplish your goals. For example, if you’re looking to increase sales, you’ll want a chatbot that can handle questions about products and pricing.

3. What’s your budget?

Like any software, chatbots can range in price from free to several thousand dollars. It’s important to consider your budget when selecting a chatbot. Factor in not only the initial cost but also any recurring costs, such as monthly fees or costs per message.

Asking these three questions before you install a chatbot will help you choose the right one for your needs.